Posts Tagged ‘innovation’

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Honeywell vs. Nest, continued

February 10, 2012

Michael Giberson

Slate‘s technology columnist Farhad Manjoo examines Honeywell vs. Nest from a tech consumer’s point of view.

The Honeywell v. Nest lawsuit is being justifiably criticized as another black mark on our broken patent system. If Honeywell invented all these cool features, why didn’t it make something of them? …

Honeywell seems to have patented a bunch of great ideas in order to just sit on them. The sad thing is that if it tried, Honeywell seems capable of building a thermostat that’s every bit as wonderful as the Nest. From my testing, I found that Honeywell really does make great home heating and cooling equipment. If it competed in the marketplace rather than in the courts, I suspect it could really turn up the heat on Nest. (Sorry, couldn’t resist.)

When I compared the Nest and the Prestige, I found that feature for feature, Honeywell’s thermostat is more capable. …

On the other hand, you don’t need a one-page dossier, two installers, and an hour-and-a-half briefing to describe and install the Nest. That’s Honeywell’s greatest problem….

Manjoo concludes Honeywell has the technology, but not the consumer design nor the business model to get consumers clamoring for their product.

But Nest isn’t unstoppable. Honeywell has been in the thermostat business forever, and it’s got a lot of engineering and distribution advantages. It also, clearly, has a lot of innovative ideas. From what I’ve seen of its gear, Honeywell seems quite capable of creating a consumer-friendly version of the Prestige, one that works as easily and stylishly as the Nest. Now that Nest has paved the way, Honeywell would likely earn a lot of press coverage, too.

If I can summarize that last paragraph, he’s suggesting that rather than suing Nest for copying Honeywell technology, Honeywell ought to be copying some of Nest’s consumer-oriented design and marketing attitudes. (Fortunately for Honeywell, you can’t patent attitudes.)

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A secret to Chipotle’s good-food-fast innovations

February 10, 2012

Michael Giberson

At Slate, Matthew Yglesias tells the story of a business that is booming: Chipotle’s Mexican Grill, “a company that shows there’s clearly room for growth and innovation in even the most basic sectors of the economy.”

The chain has been expanding rapidly, Chipotle’s stock has risen 500 percent over 5 years, and yet:

… the food service industry can’t seem to get any respect. Politicians don’t name-drop burrito innovators as examples of the kind of entrepreneurs they want to encourage, and despite food’s ubiquity in our lives, culinary progress is slighted as a source of human progress.

Chipotle’s growth since its 2006 IPO should be seen as a great American success story. There’s nothing new about fast food, of course. But it’s not as if Steve Jobs invented the cellphone.

Yglesias follows with, “In many ways, the Chipotle burrito is very similar to the iPhone.” Maybe that analogy is a little strained, but it doesn’t matter, we get a peak at some of Chipotle’s key innovations. The article usefully reminds us that not all innovations are high tech or high science.

(The article gives a brief shout out to burger chain Five Guys, also a family favorite.)

MORE: Another story of entrepreneurial insight in action: Risk and stealth paid off in Eagle Ford shale.

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WIRED UK profiles inventor James Dyson

October 29, 2011

Michael Giberson

Inventor James Dyson is a fan of Thomas Edison and making lots of mistakes. From the November 2011 WIRED UK:

Thomas Edison, the American inventor, is synonymous with trial-and-error innovating. He would build a prototype, test it, watch it go wrong, tweak the design and build another. Over and over again. … Dyson has volumes about Edison on his bookshelves at Dodington Park, his country house in Gloucestershire, and, over a century later, swears by his approach. (In the 1980s, Dyson’s Ahab-like quest to find out how to make a bagless vacuum cleaner involved 5,126 failures.) “At school, you’re not allowed to fail; the wrong answer is a bad thing,” Dyson says. “But all failures are valuable because they all teach you something. I have lots of them every day.” His company would later use this monomaniacal process to give heater manufacturing a shot in the arm.

One way Dyson tries to promote innovation is to avoid the well-educated industrial designer. As Dyson put it, “A non-hardened engineer is probably more likely to do ridiculous experiments,” and sometimes that is a very useful thing. More:

To calibrate the business to tackle design problems, Dyson has imposed a clearly defined corporate philosophy. Its core function is to encourage “outrageous suggestions”. Take recruiting. “I like naïvety,” he says. “We try to choose people without experience. And we don’t employ any [pure] industrial designers at all.” It means that his staff aren’t polluted by received wisdom, he says, helping them to think afresh. There are also a few artists, even furniture designers — people with no formal engineering training at all. Like Dyson himself.

“If you don’t understand why the sums don’t add up, and you make a suggestion, most of the time you’ll be wrong,” he says. “But just occasionally you’ll be suggesting something quite unusual. And a non-hardened engineer is probably more likely to do ridiculous experiments.”

Ridiculous can prove lucrative. In 2004 Dyson was working on a product that never saw the light of day. He won’t say exactly what it was, in case his company develops it in the future, but it involved water and powerful slivers of air. One day an engineer attempted to dry his wet hands with the airflow. “We all noticed, and suddenly said together, ‘Hand drier’.” In 2006 the company launched it as the Airblade, which uses cold air and dries hands in ten seconds, consuming, Dyson claims, 80 per cent less energy than a warm-air equivalent.

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The smart grid and the regulatory barriers thereto

October 26, 2011

Michael Giberson

Bob Jenks of Oregon’s Citizens’ Utility Board, writing at EnergyPulse, explains “Why Smart Grid Advocates Should Learn About Utility Regulation.”

Reading between the lines a bit, the reason smart grid advocates should learn about utility regulation seems to be so that they will understand that their talent, inventiveness, and desire to make the world a better place will be wasted unless they trim their vision to fit the established way of doing things. Therefore:

Although Smart Grid advocates have brought something new to the industry, progress for the sake of progress must be discouraged. Let us preserve what must be preserved, perfect what can be perfected, and prune practices that ought to be prohibited.

No, I’m sorry that is not right, somehow Jenks’s text got mixed in with Dolores Umbridge’s introductory speech to the assembled students of Hogwarts.

Actually, Jenks argues a long history of regulatory practice has resulted in a body of established ways of doing things – for example, managing utility incentives through manipulating the rate base, doctrines such as “use and useful” intended to protect ratepayers. If smart grid advocates want to engage with customers of a regulated electric utility, Jenks says they’ll need to work within the established system.

In essence, smart grid advocates, the advice is to realize that any regulated industry is part of the broader political industry:

Look, you need to participate in our system. You need to participate at a personal level, you need to participate at a corporate level.

No, once again I’ve mixed it up a bit. That is Google’s John Schmidt talking about his experience dealing with politicians in Washington, DC.

All snarkyness aside, I actually agree with a great deal of what Jenks says. If smart grid advocates want to make headway in a regulated business like exists for electric power for most of the United States, then they better learn the rules of the regulated game. You want to sell into a regulated utility market? Then you better trim your vision to fit the regulators’ ways of doing things. It just turns out that neither regulators nor the regulated industry do innovation very well, at least not the revolutionary kind of innovation like some smart grid advocates have in mind.

And in recognition of that well-established fact, I’d like to invite all smart grid advocates with revolutionary innovations in mind to come on down to Texas and check out the dynamic potential of the state’s competitive retail market.

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Some economics of TSA policies

January 20, 2011

Lynne Kiesling

As I’ve mentioned before, I am passionately and actively opposed to the TSA’s fear-based violations of the rights and dignity of individuals. But my opposition extends beyond the moral and philosophical into the economic … and some recent commentaries indicate that I am not the only one!

First let’s think about the cost of the scanners being installed at airports, most of which are x-ray scanners that bombard you with ionizing radiation that penetrates your skin and may increase your risk of skin cancer, particularly if you are already in a high-risk category, in addition to displaying a naked image of your body. Economically speaking, the U.S. government has already spent $80 million on these machines, with another $90 million request in for this year. Politically speaking, most of the x-ray scanner purchases, and therefore a big chunk of that $170 million, are from Rapiscan, a company that benefits from the lucrative relationships of its security advisor, former Department of Homeland Security head Michael Chertoff. Indeed, scanner companies employ many lobbyists, and 80% of the lobbyists for this industry are former Congress members or staffers.

But according to the GAO, the equipment purchase costs, while high, pale in comparison with the ongoing staffing costs that will have to ensue to use the whole-body imaging scanners, as reported in this Business Week article:

Staffing costs could add $2.4 billion to the overall expense of full-body scanners being deployed in airports in response to the attempted Christmas Day bombing, a congressional auditor said at a hearing today.

The U.S. Transportation Security Administration should figure out if the expense is worth it, said Stephen Lord, a director at the Government Accountability Office.

Lord also said it’s unclear if the machines would have detected an explosive device allegedly hidden in the underpants of Umar Farouk Abdulmutallab, the suspect in the Dec. 25 bombing attempt on a commercial jet landing in Detroit.

“While GAO recognizes that TSA is attempting to address a vulnerability exposed by the December 2009 attempted attack, a cost-benefit analysis is important,” Lord said.

The added staffing cost is a consequence of the TSA more than doubling its planned acquisition of scanners to 1,800 from 878 after Abdulmutallab allegedly tried to blow up the Northwest Airlines flight, Lord told a panel of the House Homeland Security Committee.

Note that the TSA proposes, and Congress has so far rolled over and accepted, this expenditure and use of this technology for primary screening, despite the TSA’s known unwillingness and/or inability to perform any sort of meaningful benefit-cost analysis on these whole-body imaging x-ray machines. The TSA willfully refuses to provide a benefit estimate to evaluate against the $170 million of equipment costs plus the $2.4 billion in operating costs, plus the unseen and unestimated cost of the stripping of individuals of their rights and dignity.

Quantifying these benefits will be difficult, particularly when you take into account that most airline terrorism threats originate outside of the U.S. and that even this invasive technology can be fooled easily with some putty, or by concealing PETN (plastic explosive) in one’s mouth. Not only does the technology fail to accomplish what its supporters claim; to paraphrase Bruce Schneier, TSA’s strategic approach to passenger searches is too fear-based and too focused on things and not focused enough on behavior. I’d be very surprised if these expenditures, or even the whole TSA budget more generally, could pass even a window-dressing cost-benefit analysis.

According to an article from Dominic Tierney in the Atlantic, more individuals and policymakers are becoming more aware of this fact with respect to DHS in general, not just the TSA:

DHS is ripe for savings and efficiencies. The fruit isn’t just low hanging–it’s boxed and ready to ship. But Republicans have excluded Homeland Security from any cuts (along with defense, veterans affairs, Social Security, and Medicare).

Politics and ideology combine to curtail a rational debate about the Department of Homeland Security. Cutting DHS funding offers few votes. Quite the opposite: any politician who calls for reduced funding will face the wrath of special interests. And if a future terrorist attack could be linked–even tangentially–to earlier cuts, it might be career ending (this is an even bigger problem for Democrats who live in dread of being labeled “weak on terror”).

Tierney is challenging Republicans to be intellectually consistent in their quest to reduce government expenditure to tackle the $14 trillion government debt and the $1.3 trillion annual budget deficit, but regardless of partisan accusations, the evidence is mounting that the TSA (and DHS more generally) does not provide good value for money, does not give us a good return on the taxpayer and “airport security fee” payments to support their apparently dubious and ineffective activities.

Even the commenters on this post on the WSJ travel blog are quick to point out that the TSA is an ineffective and unresponsive bureaucracy, so when the post’s author muses on the lack of recent TSA complaint volume, there’s an avalanche of comments along the line of “why bother to file a comment with the TSA? They don’t respond. So I’m just going to stop flying until this Orwellian nightmare is finished.”

That point raises another unseen economic cost to the TSA’s intrusive procedures and unresponsive bureaucracy. What’s the economic cost of the foregone productive activity that doesn’t take place when people stop flying? Conference calls, web videos, and Skype are not perfect substitutes for face-to-face, interpersonal interaction, whether for work or leisure. Some estimate of that lost economic activity (just what you want when coming out of a recession!) would have to be added to the cost side of the cost-benefit analysis.

So when Matt Kibbe and Dick Armey ask what expenditures Congress should cut, as they did in yesterday’s Wall Street Journal, here’s my top recommendation: Defund the $90 million request for additional x-ray scanner purchases. Pass a bill that picks up where H.R. 2200 did in the last Congress, by limiting the use of the x-ray scanners already purchased to secondary screening. Refocus the existing TSA budget on actually being able to deliver on actual cargo screening rather than passenger search policies that operate on the presumption that every person wanting to fly is a potential terrorist. Or, as Art Carden argued so eloquently in November, abolish the TSA, return the responsibility for airline security to the, you know, airlines, and direct those resources to some higher-value use, like paying down the $14 trillion national debt. With that kind of tradeoff, how can we afford not to do that?

But the invasive TSA policies and the widespread anger and aggravation they have generated have led to one piece of positive economic activity, although I think it technically still counts as a Bastiat-style broken window:

Elguji Software, LLC. released their second app for the iOS platform: TSAzr – Share Your TSA Experience.

TSAzr (pronounced “TAY-zer”), allows the flying public to share their TSA screening experience with the world.

Passengers can provide information such as if they went through a body scanner, received a pat down (and what the pat down experience was like), even if their “junk” was touched.

Now with the Apple iPhone, iPad or iPod Touch and the new TSAzr app, everyone can rate their experience with the TSA, airport by airport. Even post their TSA experience on their Facebook wall.

See which airports are performing the most body scans, which airports are doing the most pat downs, and which airports people are rating the highest and lowest. View real time data and graphics for each airport.

With a $14 trillion federal government debt, a $1.3 trillion annual federal government budget deficit, and government policies that are leading people to reduce their economically productive activity, we cannot afford the expensive and failed bureaucracy that the TSA provides. Nor can we afford to spend money on the TSA budget to cater to special interests peddling ineffectual and morally reprehensible technologies.

We cannot afford to maintain the TSA charade any longer, either economically or morally.

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Is either Google or Facebook the model of the Internet’s future?

June 29, 2009

Lynne Kiesling

Mark Zuckerberg, Facebook’s founder, claims that Google’s information and relationship model is top-down, Big Brother, while Facebook’s is bottom up and organic means of creating and gathering information based on social networks. He’s been making this claim quite vocally lately, and this Wired article provides a detailed discussion of the issues raised in the competition between Facebook and Google “for the future of the Internet” <doom music>DAH DAH DUH</doom music>.

I think Zuckerberg has a point in one area, and that is searches that arise from recommendations from your friends.

Today, the Google-Facebook rivalry isn’t just going strong, it has evolved into a full-blown battle over the future of the Internet—its structure, design, and utility. For the last decade or so, the Web has been defined by Google’s algorithms—rigorous and efficient equations that parse practically every byte of online activity to build a dispassionate atlas of the online world. Facebook CEO Mark Zuckerberg envisions a more personalized, humanized Web, where our network of friends, colleagues, peers, and family is our primary source of information, just as it is offline. In Zuckerberg’s vision, users will query this “social graph” to find a doctor, the best camera, or someone to hire—rather than tapping the cold mathematics of a Google search. It is a complete rethinking of how we navigate the online world, one that places Facebook right at the center. In other words, right where Google is now.

But here’s the challenge: one core feature that is a key to Facebook’s success may also be its biggest limitation, and that’s what its users will and will not allow Facebook to do with their private information. There are plenty of Facebook users who, like me, are fairly specific about the breadth and depth of our information sharing, and how far down the social network web we allow that information to go. Facebook settings allow us to control that, and if they didn’t, lots of folks (including me) would not use it.

Similarly, Google is very clear in its position about how it treats private information that is “in the cloud”, but I don’t think its business model is going to be as constrained by privacy concerns as Facebook’s will be.

My answer to the question heading this post is “who knows?” Not having a crystal ball, I suspect that both approaches can probably coexist, and will interact in ways that morph into some other model. I don’t think Google v. Facebook is like VHS v. Betamax, or railroad gauges, or Blue Ray v. HD. There’s enough heterogeneity among individuals using the Internet, and enough plasticity among platform models, that coexistence and synthesis are possible.

Oooh, that’s way more abstract than I meant to be this early on a Monday …

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