Lynne Kiesling Ken Malloy at the Center for the Advancement of Energy Markets has written a rebuttal to Rebecca Smith’s Cranky Consumer column that I wrote about last week. Why don’t residential electric customers switch? Ms Smith’s story implies that it is variously stupid marketers, high electric prices, unwilling customers, or the policy of deregulation. … More More On Last Week’s Cranky Electric Consumer … More More On Last Week’s Cranky Electric Consumer