Zappo’s Redefines Online Retail Boundaries
Lynne Kiesling How many of you have done this? You’re puttering around on the Internet, and a shoe moment strikes: hey, wonder what Zappos has that might catch my interest. I’m in the market for, say, a pair of black ballet flats, but they can’t be too flat, and they have to have some insole … More Zappo’s Redefines Online Retail Boundaries … More Zappo’s Redefines Online Retail Boundaries